Reservation Systems

Motel Mingle Forums Reservation Methods & Systems Reservation Systems

This topic contains 6 replies, has 7 voices, and was last updated by Paul Paul 1 year ago.

  • Creator
    Topic
  • #2496

    lakeview
    Participant

    Hi, we are a 17 room Motel looking for a new reservation system now that Motelier is no more. Cost wise I am looking at Hirum and Little Hotelier. Anyone with any feedback on the two? Would really appreciate it.

  • Author
    Replies
  • #8604
    Paul
    Paul
    Participant
    • Topics Started 24
    • Replies 80

    Having used RMS, Hirum, Resbooks and Guestpoint, I now have to say that Guestpoint has been the most ‘user-friendly’ intuitive system that we have used. RMS would run a close second but is over-complicated to be honest. Guestpoint linked to either Resonline or Site Minder for me.

  • #8595

    Cassius
    Participant
    • Topics Started 2
    • Replies 25

    Just had a guest in the motel we manage. It went to RMS cloud after leaving a motel chain which had it’s own reservation system. She said you poor dears. She said she owned a caravan park and had used RSM for a number of years but within a few months of RMS going to the cloud she went to another system, she was 1 of over 200 caravan parks that she was in contact with who also dropped RMS cloud.

  • #8386

    Ash
    Participant
    • Topics Started 1
    • Replies 14

    We find Guestpoint is a simple and feature packed program. It doesn’t have a module for restaurants but otherwise very good. starfleet is a good package with a few add ones for bar and restaurants. It’s easy to use and lower priced. Good support.

  • #2736

    Mountain Man
    Participant
    • Topics Started 2
    • Replies 26

    We use Guestpoint from Centium Software. Very happy with the product. Highly professional support. They will do an associated webpage for your motel and connect a channel manager etc….seamless.

  • #2605

    Liz
    Participant
    • Topics Started 1
    • Replies 16

    We use RMS light and find it useful and easy to use.

  • #2499
    Stephanie
    Stephanie
    Participant
    • Topics Started 6
    • Replies 43

    Hi there Lakeview. We use Hirum. We are new to the motel business and therefore have no other systems to compare our experience with. We found the system very easy to learn and we are still discovering new things after 18 months. Their support is best accessed by email. Their response is very prompt and they go out of their way to assist. On signing up they offer a training session. I don’t think it cost anything at the beginning for the training – I think it was included in the set up cost. The system was originally set up to cater for Management Rights so there are things in there that are not relevant. The system also has a booking keeping system but we don’t use it so I am not sure how useful it is. The reason we don’t use it is because we were advised by our motel broker to use Cash Flow Manager, which is great, but I wish I had known about the workings of the Hirum system before I started using it. I would not hesitate to recommend Hirum.

    Stephanie@ Redcliffe Motor Inn

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