Motel Mingle Forums Motel Managers Relief Managers – Know anyone!

This topic contains 28 replies, has 8 voices, and was last updated by  Cassius 1 year, 3 months ago.

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  • #7690


    pnm

    Participant

      Hi! One of our couples that do relief work for us in one of our motels is moving on. Anyone know of a couple looking for a position 3 weeks on – 1 week off ongoing assignment. North Western NSW, $250 a day to ABN holders, fully furnished accommodation provided for each 3 week relief period. If you know of anyone let me know and i’ll get onto them. Starting in 5 weeks time. I’ll give it a week here before going to the usual advertising place that attracts 33 crappy resumes for every good one 🙂

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    • #8608

      Paul
      Paul

      Participant
      • Topics Started 24
      • Replies 80

        I will add to this subject and also say; the vast majority of owners and operators do the right thing by their managers. They pay on time and are respectful of what their managers do for them. However, there are a minority out there that do not pay on time, aren’t truthful about what duties are expected of them and expect the managers to attend to tasks that have not been done for weeks or even months or years. Those owners are generally the ones who keep getting the crap managers and rightly so.

        Rant over!

        • #8655


          Cassius

          Participant
          • Topics Started 2
          • Replies 25

            We had one of these owners. 28 room motel sold as a profitable business specialising in coach group visiting a historic town in Victoria. Booked virtually every week of the year. The previous owner lost most of his business due to a bypass around the town and worked hard getting new business by writing to every school in Vic, NSW,QLD and SA as well as sporting groups.
            They had only owned the motel for a few weeks. They were from the sub continent – not trying to be racist. They knew everything even though they had never operated a motel before.
            The new owners wife would arrive daily( we found out later Mon – Fri only) from Melbourne. She alone, was allowed to enter bookings etc on the strangest booking system I have ever seen. She could also do this from home. She would write a list saying what rooms were required or call us from her home. He wanted to get rid of all the school groups and rely purely on passing trade and online bookings. But all these had dried up 2 years previously when the bypass opened. He did know everything.
            We arrived on a Sunday Monday a coach group arrived 85 kids – 2 coaches, then we found there were no housekeepers. He had cancelled contracts with the laundry suppliers so the washing machine and dryer were going continuously virtually all day to provide linen and towels for all the 28 rooms but the beds had to be stripped first. Virtually no stock of linen enough for maybe 10 rooms. On Friday we made up 85 beds in 28 rooms as well as cleaning etc for another coach group coming in. A swimming group for some swimming meet. We then cooked dinner for 70 plus and b’fast the next day. Dinner again on the Sat and breakfast at 5.00am just continental fortunately but the toasters were going hammer and tongs. By 8.00am that Sunday morning we had gone round every room, piled wet towels in the bathrooms made sure all power points etc were off.

            Packed our cars dropped the keys in the return key box and drove out. We emailed the owner when we stopped for coffee in town 7 km away. Needless to say we did not get paid for the week.
            A week later he appointed new managers they left after 2 weeks. We passed the motel en route to another motel a few weeks later en route to a motel an hour further west, where we were relief managers for 4 days every two weeks for a couple of months before we got a long term position. As we passed we noticed barrels and poles, old gates across the main entrance and a sign motel closed.
            A few months later we heard from a motel broker that the motel was and may still be up for sale by the bank a mortgagee sale.

        • #8592


          Cassius

          Participant
          • Topics Started 2
          • Replies 25

            We have been motel managers -always for a minimum of 1year and in our breaks we have been relief motel and caravan park managers which we will never do again. We have also been managers of retirement villages, for one we were appointed by Deliotte TT and these are harder work than a medium motel ie 20 – 50 rooms.
            For one motel in NSW we took over as managers from relief managers who had been there 2 months. The same day as they left I bought 6 mouse traps and 2 mouse trap cages. In three days we eliminated more than 80 mice that were scurrying around the kitchen where breakfast were cooked. Probably another 50-60 over the next week or so until they had all gone. I saw the references of this couple – absolutely brilliant. Don’t be fooled.

          • #8589

            Paul
            Paul

            Participant
            • Topics Started 24
            • Replies 80

              We are relief managers based in Queensland and we charge between $250.00 and $300.00 per day per couple (non-GST registered). This is usually based on duties and number of rooms.
              We have to charge that as, and we agree with other comments on here, that sometimes the owners are not quite truthful when they say that they’re ‘only open from 8am until 8pm and we we are really quiet and get very few breakfasts to cook’. We have been caught out with that and a telephone that seemed to ring 24 hours a day, 25 breakfasts a day and nowhere to cook them in!
              We will carry out any duties asked of us (and always go above and beyond these) including wages, MYOB etc etc etc but draw the line at renovating a motel as many owners have asked us to do tasks that are way above what a relief manager SHOULD be doing. Don’t forget that at a minimum of $250.00 per day that equates to approximately $8.50 per hour per person in the average motel. We never ask for food and would only ask for a small travel allowance if we’d been asked to go to a place (rather than us seeking out work).
              Hope this helps.

            • #8510


              MVM

              Participant
              • Topics Started 10
              • Replies 58

                Once you have found a good quality relief manager/s you shouldn’t negotiate price. I have found that if you get someone that says “$150 cash in hand for 24hrs” it inevitably ends badly… Stock goes missing, money goes missing (esp if guests pay cash) Their family come around and help themselves… (yes, we’ve had experiences)

                Again, find the right one and pay them what they ask… It’s your and your businesses reputation. We are paying $225 ex gst and that includes breakfast only and no other meals, also doesn’t include accommodation as they have a van and we supply water / power. This is their conditions that we agreed too. They do everything from general handy man stuff (He’s even planed a door down) daily email reports to me, all the laundry (we do our own washing) making of the beds and helping the cleaners out by restocking. Cooking room service breakfast and dinners. If they asked for more $$ I would probably pay it because the business ran flawlessly, reviews were great and regular workers raved about them. Bottom line is now alot of systems / apps etc allow you to check up on the business while you’re away and you can tell if things aren’t right.

                Does that mean that we take heaps of holidays? No.. What it does mean that the once a year we get them in we make it a good holiday.

                Ps.. I don’t check this forum everyday.. And it doesn’t notify people if new topics are created by other people only if a reply is posted to a topic you create yourself.. You will find people only login if they themselves are looking for an answer or in my case when i get a “Guests behaving badly” email that prompts me to go through the forum.

              • #8385


                Ash

                Participant
                • Topics Started 1
                • Replies 14

                  I must say, I am surprised at the lack of users involved in this discussion. It’s a shame more motel owners aren’t involved in this informative forum.

                • #8383

                  Busybees
                  Busybees

                  Participant
                  • Topics Started 22
                  • Replies 231

                    Thanks integrity, If and When the needs arises I will look you up!

                    • #8396

                      Busybees
                      Busybees

                      Participant
                      • Topics Started 22
                      • Replies 231

                        Again Ash,
                        I dont understand why they dont join and why they dont get involved. It really is to benefit us and commend Mick on his starting the group and to continue its “up keep”. He tells me here are “plenty of lookers” but just dont join. its FREE for goodness sake and for OUR benefit!!!!
                        I do understand that we cant be on here every day or sometimes every week, but there is nothing stopping anyone from commenting a month or even 2 later!!

                      • #8384


                        Ash

                        Participant
                        • Topics Started 1
                        • Replies 14

                          We have found many charging travel, food etc. We decided not to charge travel as we are the ones seeking work. Food is often included when a restaurant is on site, but otherwise no. We also include an unpaid day for training. This is usually a 4 to 5 hour period and we ask for a motel room for that night.
                          It seems that there are many relief managers who are focused directly at their own convenience and not the client. I must say I have never been very happy with managers we have used in the past. Profits often fall for one reason or another, and we always had a stream of regular guests who had a story to tell about our relief.

                          • #8398

                            Busybees
                            Busybees

                            Participant
                            • Topics Started 22
                            • Replies 231

                              We have had some doozy ones in the past!!
                              Dictate what they will and will not do (from the list that i provided on the forum looking for relief, I dont believe there is anything on there that is over the top and nothing that you wouldn’t have done in your own motel before becoming relief!)
                              We provide food that is in our cool-room, one couple gave us the petty cash receipt for food that bought cos they didn’t like we had on offer! The man was caught out by our cleaners sitting in the back office, feet up on a stool drinking coffee while the cleaner kept opening and closing the reception door, making the buzzer go off! eventually she had to poke her head around to let him know she was there!!(too bad if that had been a prospective guest!!)

                              We too have regulars, and hear stories about what goes on, ow what doesn’t!! We have notes for as many of our guests as possible esp the regulars, what they eat etc. We lost a rep because of one who wouldn’t cook what he had on every stay, put him in a single bed (large man) even though the note says always has room 8 has steak sambo chips diane sauce. Put him in a single bed and told him it was chicken snit or nothing! He rang us about 2 months later and told us what had happened. He came back to us again for 2 more visits then he changed his job!!

                              Told another couple we were due for health inspection, so please keep the kitchen up to standard, came back and got 2 dust trays of crumbs off the floor!! Also didn’t do “end of day report” for the 3 days we were away!!!

                              The current ones are honest and reliable, and will come usually at the drop of a hat, but they are aging and with a few health concerns. I believe they put up the tariff cos they dont want to do it anymore and this is their way of “leaving”.
                              I understand that no one will take as much pride and put in as much effort as you do for your own, but as high as my expectations are they are not excessive or un-achievable.

                        • #8350

                          Busybees
                          Busybees

                          Participant
                          • Topics Started 22
                          • Replies 231

                            Thanks PM for your reply Looks like $250 is the expected i think from now on though we wont be supplying food!!
                            cheers
                            🙂

                          • #8335

                            Busybees
                            Busybees

                            Participant
                            • Topics Started 22
                            • Replies 231

                              CAN ANYONE give me a ball park figure PLEASE??????
                              I posted this, both in the forums and under relief management and have not had ONE reply. As there are a few relief managers listed, perhaps some of you may answer me. Even if you aren’t interested you perhaps can give ma a ball park daily rate

                              Hi all,
                              Just wondering what the going rate is for relief management is these day. Ours have just put their pay up, after 3 years. Do you have to pay for travel? (We never have had too!)
                              We try to have a week-10 days twice a year, and aim for May and November.

                              The tasks involved are:
                              *the obvious front office/reception. 2 reports-cash transaction and housekeepers. (We use RMS and have a channel manager)
                              *Cooking is Mon-Thurs basic home cooked meals, cooked breakies Mon-Sat. We don’t do a lot and all of which are delivered to the rooms. Washing up.
                              *Prepping the rooms for the cleaners, (sometimes)stripping beds, emptying rubbish, replacing condiments, washing up, hanging the room towels and replacing pillow slips. VERY OCCASIONALLY cleaning maybe 1 or 2 rooms dependent upon incomings
                              *The girls put the washing on- you hang out and fold the cleaning towels. That is all the laundry you do as ours in all done out of house.
                              *Cleaning the pool, (perhaps having the water tested once a week),
                              sweeping paths. watering the gardens and pot plants.
                              * food (from the kitchen is supplied-though not alcohol) and accommodation onsite
                              *hours are 8-8 NO night bell
                              There is NO mowing, no myob, no banking
                              * we have 18 varying rooms ( 5 family & the rest basically doubles ) and 1 2bed unit

                              So this should give you an idea of what is required, as I have seen some of the “adds” say “The fee will depend on the tasks required”.
                              We are in the Southern NSW, if anybody has any recommendations, it would be greatly appreciated.

                              cheers

                              • #8547


                                Cassius

                                Participant
                                • Topics Started 2
                                • Replies 25

                                  We are managers of 24 room motel in Vic. Our owner has recently elected to hire a relief manager who’s only job is to sit in the office, and cook breakfast maybe 1-2 a day. No stripping rooms no grass cutting Jims Mowing called in, no pool maintenance- local pool tradie brought in, no maintenance – local handyman called in, but she is a long standing friend of the owner.
                                  Pay is $260 per day $20 per hour. All food supplied note via a credit card, managers have to provide their own.
                                  Managers pay is $75000 or $37,500 each. We shall be leaving soon.

                                  Many relief managers are hopeless, we also worked as relief managers for a motel in NSW which was in the process of being sold. took 5 months. We took over from relief manager who had been relieving for 4 weeks. We exterminated over 100 mice that were running wild in the kitchen in the first four days we were there.

                                • #8344


                                  Angimon

                                  Participant
                                  • Topics Started 14
                                  • Replies 80

                                    Hi Busybees

                                    So, from our experience in a similar sized motel with similar duties we have found the following:
                                    daily rate varies between $220 and $300
                                    some charge travel based on kms, some flat rate, some we have offered to pay an extra day for travel (they were good and came down from QLD)

                                    We have found it really is pretty hit and miss when employing relief, so if yours know the place, do the job well and are not outrageously priced, perhaps look in to holding on to them. A bird in the hand is worth two in the bush!

                                    • #8550


                                      pnm

                                      Participant
                                      • Topics Started 4
                                      • Replies 17

                                        so you looking for a new spot then cassius?

                                        • #8552


                                          Cassius

                                          Participant
                                          • Topics Started 2
                                          • Replies 25

                                            Intend to return home first, sell up and then move to Qld north of Sunshine Coast. Then see what happens. About time to give up full time working.

                                            • #8553


                                              pnm

                                              Participant
                                              • Topics Started 4
                                              • Replies 17

                                                enjoy!!

                                                • #8554


                                                  Cassius

                                                  Participant
                                                  • Topics Started 2
                                                  • Replies 25

                                                    75 last week

                                            • #8382

                                              Busybees
                                              Busybees

                                              Participant
                                              • Topics Started 22
                                              • Replies 231

                                                Thanks Angimon,
                                                We have used them since they put up their fee but I was just wondering what the “norm” was.
                                                cheers

                                                • #8500


                                                  Ash

                                                  Participant
                                                  • Topics Started 1
                                                  • Replies 14

                                                    I think you will get what you pay for at 200 to 250. We charge up to 360. There are a lot of very interesting people doing relief.

                                              • #8341


                                                pnm

                                                Participant
                                                • Topics Started 4
                                                • Replies 17

                                                  We had regular relief managers that we paid $250 per day, no travel. They did almost identical to what you have listed. When they moved on, the next couple were paid $250 per day and required us to pay $100 either side of the period of relief for travel. Our current relief managers that we get each 6 weeks to relieve our managers we pay the $250. So in short, $250 a day seems to be the going rate!! I guess anyone demanding travel payment comes down to how much you need them!! I find advertising on gumtree gets the best response rate, admittedly you get a heap of applications that are just a waste of time but for every 5 applications you receive 1 will be worth investigating further.

                                                  We do not pay for food for them as some we have encountered also want, that is just stretching the friendship too far.

                                                  At our second motel, we have a single person who does a gun job by himself that we pay for flights down from Cairns for him to relieve our managers for long breaks and pay the $250 per day also.

                                                  • #8509

                                                    Busybees
                                                    Busybees

                                                    Participant
                                                    • Topics Started 22
                                                    • Replies 231

                                                      Hi Ash,
                                                      I noticed you said you charge up to $360 per day, is that because it is a big motel?
                                                      You can see the duties I want done while we are away form my post on Dec 5, 2017. There is nothing there is that is out of the norm or “hard”. So would this cost 360?
                                                      just interested?
                                                      cheers

                                                • #8235

                                                  Busybees
                                                  Busybees

                                                  Participant
                                                  • Topics Started 22
                                                  • Replies 231

                                                    Hi all,
                                                    Just wondering what the going rate is for relief management is these day. Ours have just put their pay up, after 3 years. Do you have to pay for travel?
                                                    We try to have a week-10 days twice a year, and aim for May and November.

                                                    The tasks involved are:
                                                    *the obvious front office/reception. 2 reports-cash transaction and housekeepers. (We use RMS and have a channel manager)
                                                    *Cooking is Mon-Thurs basic home cooked meals, cooked breakies Mon-Sat. We don’t do a lot and all of which are delivered to the rooms. Washing up.
                                                    *Prepping the rooms for the cleaners, stripping beds, emptying rubbish, replacing condiments, washing up, hanging the room towels and replacing pillow slips. VERY OCCASIONALLY cleaning maybe 1 or 2 rooms
                                                    *The girls put the washing on- you hang out and fold the cleaning towels. That is all the laundry you do as ours in all done out of house.
                                                    *Cleaning the pool, (perhaps having the water tested once a week),
                                                    sweeping paths. watering the gardens and pot plants.
                                                    * food (from the kitchen is supplied-though not alcohol) and accommodation onsite
                                                    *hours are 8-8 NO night bell
                                                    There is NO mowing, no myob, no banking

                                                    So this should give you an idea of what is required, as I have seen some of the “adds” say “The fee will depend on the tasks required”.
                                                    We are in the Southern NSW, if anybody has any recommendations, it would be greatly appreciated.
                                                    cheers

                                                    • #8529


                                                      Ash

                                                      Participant
                                                      • Topics Started 1
                                                      • Replies 14

                                                        Hi Ash,
                                                        I noticed you said you charge up to $360 per day, is that because it is a big motel?
                                                        You can see the duties I want done while we are away form my post on Dec 5, 2017. There is nothing there is that is out of the norm or “hard”. So would this cost 360?
                                                        just interested?
                                                        cheers

                                                        Hi Busybees. I have been warned not to ‘solicit my services’, so I will preface by saying that I am not looking for work.
                                                        When we arrange to relieve for any period, there is always so much left out of the agreement. So many things we don’t get told.
                                                        Examples: Got a dog. Got someone else living in the house (that we have agreed to live in). The house is a pigsty. There are major problems. The genuine hours of operation are 18hours a day.
                                                        These are reasons we have asked for higher rates. Considering a recent assignment that had both of us physically working flat out for 15 hours straight, a 24hour night bell that was used regularly, a busy restaurant we had to assist with, etc.
                                                        We asked for nearer 400 per day and even then, we would not go back. It worked out to about $9 an hour each. Such an operation needs shift workers.

                                                        So, it is hard to gauge some operations and the value of services. Our primary focus is honesty and an assurance that a business will be enhanced by our presence. Many relievers, as you will know, will steal, run a business down and are opportunists. We have experienced many of that quality!

                                                        • #8558

                                                          Busybees
                                                          Busybees

                                                          Participant
                                                          • Topics Started 22
                                                          • Replies 231

                                                            Oops sorry Ash (and Mick), I didn’t mean to overstep the boundaries, but thanks for clearing up the reasoning behind the differences

                                                        • #8338

                                                          Motel Mingle
                                                          Motel Mingle

                                                          Keymaster
                                                          • Topics Started 37
                                                          • Replies 64

                                                            Hi Busybees,
                                                            Unfortunately Motel Mingle has a huge visitor rate however people are reluctant to join the Motel Mingle Forum to participate. I am forever replying to emails explaining that they need to register and submit their responses to the forums direct as I am far too busy to do it for them. Shame really as I know that Motel Mingle is used frequently for people in the industry for information they may need.

                                                            Hopefully someone will answer your questions soon.

                                                            Mick

                                                            Finding answers.        Sharing ideas.        Solving problems.

                                                            • #8347

                                                              Busybees
                                                              Busybees

                                                              Participant
                                                              • Topics Started 22
                                                              • Replies 231

                                                                Thanks Mick,
                                                                I dont understand why they dont answer or dont ask! Just such a good site made exactly for us!!!
                                                                I appreciate it!
                                                                cheers
                                                                🙂

                                                          • #7693

                                                            Motel Mingle
                                                            Motel Mingle

                                                            Keymaster
                                                            • Topics Started 37
                                                            • Replies 64

                                                              Hey PNM, you can advertise free at the following link.

                                                              add listing


                                                              Just make sure you click on the
                                                              Jobs Board
                                                              Situations Vacant Package

                                                              Free for a 30 day listing.

                                                              Finding answers.        Sharing ideas.        Solving problems.

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