Motel Mingle Forums Scams OTA'S

This topic contains 7 replies, has 4 voices, and was last updated by Busybees Busybees 5 months, 1 week ago.

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  • #8530


    MVM

    Participant

      Make sure that if an OTA guest makes any changes to a booking that you always do it via the OTA.
      There are multiple scams going that can see the motel losing money. I’ve never been caught out but heard of people that have.
      An example of one, if the guest pays via the OTA, they show up late at night a few days before their booking and while still in the free cancellation period. They say that they made a mistake with the booking and meant for it to be today and not in the next few days, the motel just checks them in and have all intentions to call the ota the next morning to sort it out… Then the OTA guest leaves early in the morning and cancels their booking with the OTA and get their money back and motel can’t do anything about it.

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    • #9001


      waynephilip

      Participant
      • Topics Started 4
      • Replies 16

        Hi Busybees,
        We ‘had’ a cut off time on Booking.com, but somehow its been removed and i cant seem to find it on the site.
        check yours out to see if its still there..

        • #9002


          MVM

          Participant
          • Topics Started 10
          • Replies 58

            Its now your check in close time.
            In the extranet go to properties tab > Policies > Edit Check-in & Check-out Times

            What ever you set to the check out time is the time it stops selling on booking.com

            • #9004

              Busybees
              Busybees

              Participant
              • Topics Started 22
              • Replies 231

                Hi MVM,
                yep ours had disappeared, so when I rang booking.no to find out what was going onthire reply was, “after 2 years you will need to renew your request” I replied that I shouldnt have to renew my reuest I should only have to cancel it should I no longer require it. no thats not how it works!!

                as per usual booking.no has control over your business!!! 🙁

          • #8732


            Cassius

            Participant
            • Topics Started 2
            • Replies 25

              We did this but more difficult to do for Expedia the only other site we used.
              Flight Centre caused so many problems that we took them off.

            • #8651

              Busybees
              Busybees

              Participant
              • Topics Started 22
              • Replies 231

                This is why we use a channel manager who collect the payment If the booking has changed they will notify us.
                Like MVM says, make sure the changes go through the OTA. ring the OTA while the guest is there, cover your own butt! We need to authorise the refund, and if we don’t receive a modification email…no refund.

              • #8582


                Cassius

                Participant
                • Topics Started 2
                • Replies 25

                  Tough on them if you are full, We also put all vacant rooms as out of order at about 7.00pm to prevent the OTA’s taking them because invariably the arrivals will be late. But make available to walkins and telephone bookings if required. But all details Credit card, mobile etc taken.

                  You can then refuse them if they do not cancel their booking with the OTA, in front of you. Most of them make the bookings using their phones. If they walk away you know they are a scammer and then try to blacklist them on the OTA’s – difficult but it can be done.
                  Then accept them once they present their CC or pay by cash.

                  • #8731

                    Busybees
                    Busybees

                    Participant
                    • Topics Started 22
                    • Replies 231

                      Hi Cassius, did you know that you can put a cut off time on the booking.no extranet, this saves you manually doing this every night? We do this to stop to save us the grief!

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