Motel Mingle Forums Online Bookings HRS (ex-Lido)

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  • #9882

    PaulPaul

    Participant

      Have you noticed that HRS (ex-Lido merged) have now starting taking all the bookings off the Amadeus platform and claiming commission?

      For example, there are a number of companies (CTM, FCM etc) who book through the Amadeus Platform without realising that (we have spoken to a few) and then the booking is forwarded to the property. This causes great confusion as the HRS paperwork often says “Charge guest direct” and then the Amadeus paperwork (or the Travel Agency paperwork) will ask for a charge back to them.
      Do HSR own Amadeus platforms? They apparently pay the agencies a commission after charging us so in effect they are creaming off the top. Why don’t agencies book dirtect with the property?

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