Motel Mingle Forums Online Bookings Check-in.com compensation or not??

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  • #2266

    BusybeesBusybees

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      So just wondering if anybody had been compensated for the loss of income when check-in went bust last year??? I had emailed to Holzman Associates the liquidators again a last month asking where they were up to in finalising compensation, but funnily enough the email bounced back!!!

      I guess I am like most of you, owner operators, and cant afford to lose ANY money!
      Its just so wrong when we do the right thing and then get punished for it. I had actually sent in my information BEFORE they had requested it. I received a reply and was told to wait till I get the correct papaerwork. I resubmitted it all again, using the correct paperwork and that was the last I heard from them.

      Can someone PLEASE post a response…yes or no.?????

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      • #2334

        BusybeesBusybees

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          We didn’t go back to Check-in just out of principal, probably cutting our nose off to spite our face but just couldn’t do it!
          The funnies debt is an interesting one isnt it????? Wonder what $90k would buy one one on tripadvisor???????
          Gotta feel sorry for the staff too, its always the little people that sufer the most, just like us.
          Thanks for the info Colonial

        • #2330

          imageBallina Colonial Motel

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            You can kiss goodbye to any compensation from the ‘old Check-In’. They went down owing $4.5m with no assets except their Trade Mark, which was bought for $35k, which just happened to equal Holzman’s fee! The purchaser then employed the ex-CEO. This was a ‘done deal’ and really should have been investigated by ACCC, as they were a listed company. Not being with ‘Check-In’ having kicked them into touch a year earlier, I could not take that action.

            Included in the debt of $4.5m was monies owed to accommodation providers of $1.7M and $0.3m to customers. There was also $35k in salaries not paid as well a the staff superannuation payments and a $100k IT cost. The funnies debt was $90k owed to TripAdvisor!

            The other strange thing was that we ‘the industry’ stayed with the new Check-in and in some cases those that lost money. Unbelievable!!

          • #2325

            StephanieStephanie

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              We ALWAYS take a $50 bond on booking and insist on payment up front. The only people who refuse to play are those we do not need and it only happens rarely.

              Stephanie@ Redcliffe Motor Inn

            • #2305

              BusybeesBusybees

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                Hear Hear BMM I’m with you entirely!! It is YOUR motel YOUR rules but YOU must stick to it. and as I said IF WE ALL DID IT,(TAKE FULL PAYMENT UP FRONT) THEN we wouldn’t be having this conversation!!!!
                We have a guest registraion form that they complete which includes credit card, exp date and a signature.
                If they whinge about putting their card number on here, I explain its a security thing, as we have been burnt, and unfortunately one bad apple spoils it for the whole bunch but thats the way it is. 99% will fill out the form and if they still carry on, we insist on a $300 bond, which is refundable when they leave. SO far we have not collected one bond!!!!

              • #2304

                BMM

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                  BMM

                  Participant

                  I have been receiving quite a few emails regarding guest cards not authorized for payment on guest departure.
                  Our chain recently has been making a radical move towards virtual cards payments through our channel manager (such as wotif already do).
                  This is costing us an extra 3% and I am dead against this move.
                  Their reasoning behind this is exactly as first stated- invalid cards.
                  My philosophy is with all sites that we take full payment upon booking, whether its 1 day or 100 days from when booking is received. We then ensure that guest presents card upon arrival, regardless of the fact that it has been prepaid.
                  SURE, this may lose you some bookings or you may have to credit guests card if they cancel within your cancellation policy.
                  BUT, I sleep well at night in the knowledge that I have received payment for room.
                  Ensure that you get payment on arrival, even if the guest pulls the old “every other motel, I pay on departure”.
                  This is your business and your rules, that is why you decided to go into business in the first place.
                  SO YOU MAY LOSE THE ODD BOOKING, BUT IS THAT THE ONE THAT WAS GOING TO COST YOU IN THE FIRST PLACE?

                • #2302

                  BusybeesBusybees

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                  • Topics Started 22
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                    BTW< you can take ALL payment on booking.com IF that is YOUR policy, so you have the right to change it!!

                  • #2301

                    BusybeesBusybees

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                    • Topics Started 22
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                      Our policy for EVERY booking is we take payment ON booking, the only exception at the moment is wotif and we take payment on the day they check in, even before they have arrived. Booking.com we take THE COMPLETE payment up front.
                      I strongly believe if we ALL banded together and made this standard policy, it would make not only make our jobs SOOO much easier, but the travelling public would then not have different rules/policies at every turn!. They would just know, and expect, that they have to pay the first night up front and the rest on arrival, end of story.
                      It works well for us, and so far (touch wood) we havent been burnt!! There was an incidence a few months back where a few motels in our town got burnt by the same man, saying St Vinnies were going to pay blah blah blah, he didnt stay with us becasue we said “up front payment.” I thnk 4 motels got stung. Save yourself the grief, take payment ON booking!

                    • #2296

                      bellavilla166

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                        Hello from the Bella Villa
                        We also lost money and received no compensation.
                        Funny that it was taken over with a new format….very strange.

                        All that I can say is “oh well”

                        Booking.com is the most successful booking provider this year but you have to closly watch their cancellation policy.
                        Also you can take out 10% of the booking on receiving it and this way it validates the card and if they cancel you still keep 10% for admin costs.
                        Cheers Stan

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