Motel Mingle Forums Guest Complaints Why Wait Until Check Out? Reply To: Why Wait Until Check Out?

#1701

Titania

Participant
  • Topics Started 2
  • Replies 3

    It is so interesting how technology is impacting this line of business – I find it fascinating. If someone has left bad feedback, I always try and respond in a positive way. Sometimes I need to wait for a day or two to cool down before responding to the negative comments 🙂 Every comment gives the owner an opportunity to show that they care about the level of service they provide to guests.

    I have been influenced by the motels I see doing this very well. They always start off with a comment like “Thanks for the feedback as this allows us to improve guests services……..” – and then go on to subtly respond to the feedback.