Motel Mingle Forums Guests Behaving Badly not sure what to do Reply To: not sure what to do

#1843

TIDYWAZZA

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    Now and then you see a guests car leave and count more heads on board than they paid for. We charge by the heads on beds and also feel cheated out of our income. It is not always possible to obtain a valid credit card swipe to pass on the charges as some people either lie or are genuine in their proclamation that they do not have a credit or debit card. We tried for some months with signage saying no credit card no room and did loose some guests to our competitors. But have had to soften this ruling. Even years of on the spot people evaluation does not always pay off.When ever I let my guard down or become compassionate I get done over. Not often but one does feel let down by the offending guests.