Motel Mingle Forums General Chit Chat Credit Card Surcharge Reply To: Credit Card Surcharge

#8725


MVM

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    We use to only charge for amex, but now amex have matched visa / mastercard charges (we negotiated it with them) so have just dropped the charge. But we have also increased the rate to include these charges.

    We found especially with booking.com and expedia that it wasn’t made clear that there would be a surcharge for amex. They would only put it in the fineprint which lets face it no one reads… So they’d get here and find a surcharge on their invoice and get upset. Yet, now it’s incorporated everyone’s happy! go figure.

    If you want to recoup the costs, my advice is just up your rate accordingly and don’t charge the surcharge.