Motel Mingle Forums Online Bookings OTA's and lack of guest information Reply To: OTA's and lack of guest information

#8556


Cassius

Participant
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    We zero rooms at 8.00pm. Turn phone off at 9.00.
    For all guests who have not checked in by 9.00pm we access the credit card – if declined we may cancel the booking if we cannot contact them.
    If accepted advise guest by phone or text, use night safe code the last three numbers of mobile phone. Notice on the entrance door. Receipt for booking placed in room.
    Unfortunately still get some ” CLEVER ” guests who insist on ringing the door bell when they arrive.