Motel Mingle Forums General Chit Chat Would you mind answering some questions please? Reply To: Would you mind answering some questions please?

#8497


Ash

Participant
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    Hi Guys,
    Just as a matter of interest would you mind answering a few questions for me?

    *) do you send a confirmation email on booking regardless of where they booked? or do you just rely on the confirmation from the OTA (if that’s where they booked)?
    Yes. We always send confirmation and on every booking including phone calls.

    *) does that email information about hours/food/parking etc?
    Yes, all relevant information about motel is included.

    *) do you contact the guest on the day of arrival to see what time they are going to arrive, again regardless of where they booked?
    Yes. A reminder Text message is sent day before, then if later arrival, a personal call is made.

    *) do you still run a night bell? do you live on site?
    Yes and yes.
    *) do you advertise your office hours and still get guests that are unaware of such times?
    Yes.
    Thanks in advance for helping me out cheers! ?