Motel Mingle Forums General Chit Chat Would you mind answering some questions please? Reply To: Would you mind answering some questions please?

#8496

Busybees
Busybees

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    Cheers Tidywazza,
    We do have after-hours email, (to which we attach a motel mud map) explaining where the key safe is and that they need to ring before 6pm to obtain the code. BUt they STILL get it wring even though its there in black and white. We do take the phone home and we do have cameras so we can “see” whats going on (we dont live on site).
    I guess it boils down to us being over “babying” our guests, esp when its an OTA booking!!!! We give them everything and they still stuff up!!
    The pool…again…..say no more more!