Motel Mingle Forums General Chit Chat Would you mind answering some questions please? Reply To: Would you mind answering some questions please?

#8492

Angimon

Participant
  • Topics Started 14
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    Hi Busybees

    *) do you send a confirmation email on booking regardless of where they booked? or do you just rely on the confirmation from the OTA (if that’s where they booked)? No – we only send email if booked on our website, or if guest requests email (phone or walk-in)
    *) does that email information about hours/food/parking etc? hours – yes, food – no, parking – no, pet policy is explained VERY CLEARLY but they still ignore, smoking policy explained.
    *) do you contact the guest on the day of arrival to see what time they are going to arrive, again regardless of where they booked? No – if not in half hour before close may phone them.
    *) do you still run a night bell? do you live on site? Yes to night bell, yes to living on site.
    *) do you advertise your office hours and still get guests that are unaware of such times? YES! People only read or hear what they want these days!
    Thanks in advance for helping me out cheers! ?