Motel Mingle Forums Online Bookings The New Wotif Reply To: The New Wotif

#7424


Angimon

Participant
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    So, it looks like Expedia (WOTIF, HOTELS.COM and all their associated websites) now have a new weapon against all of us small businesses. Their loyalty program (I think it’s called Mates Rates or some such thing). Now, when booking, guests can get discounted rates and earn points towards free stays…. A guest told me he was able to book via EXPEDIA and taking in to account the incentives given to him, it worked out at a rate that would put us out of business. Now it seems that when we say ‘book direct for the best rate’ we may no longer have the best rate. Just wondering if anyone else has encountered this, and whether the ACCC are on to this. Previously the OTAs were holding us to ransom, now it seems that they are slitting our throats.