"Yes Sir, you do have a room booked for next Friday"
"What? No, I've no idea how far it is to the wedding reception as you've not told me where that is"
"You don't know where it is either?"
"Gawd"....

Real telephone conversation last week!

Negative comment: "The lift wasn't large enough to take all our suitcases at once"

Negative comment: "There were too many light switches"