The main problem with our 'late guests' is that our motel is a 'block apartment' type motel. We only have one automatic entrance and then a lift access to the rooms; in other words guests don't have a separate entry to their rooms. We also have the issue of electronic key cards which invariably don't work so our problem is two-fold. Late guests can't get into their rooms (i.e. we can't leave them a key under the mat) and in-house guests get 'locked out' when they have been out and then their key cards don't work. The key cards 'de-magnetise' next to mobile phones and no matter how much we tell the guests to keep them away from mobiles, they don't.

I am desperate for some sleep!