lol, that about captures the bulk of them :) It goes a long way to explaining why we have all bookings prepaid (so it is a case of simply giving a key and saying have a nice stay everything you need to know is in your guestbook), then for the mornings having a sign "please leave your key on the counter - thanks for staying!"

Of course we still have the "suggestion box" which is really hiding a shredder for the inevitable pest that wants to whinge about anything at all not to do with the motel which always gives a great reaction.