The problem with us doesn't seem to be late bookings on the day (although we 'zero' rooms at 8:45pm) it's the bookings that are sometimes way in advance and it is only SOME OTA's (Corporate Traveller are a prime example) that are the worst. We get no details whatsoever and are then, quite literally, at their mercy as to when the guests arrive. As you and I rightly agree, the guest also needs to take responsibility. Our policy states 'that if you are arriving after 9pm then you MUST contact the motel during office hours to let them know. However, we find not many do this or simply choose to ignore this. Unfortunately we cannot get rid of the night bell or phone (we are at the mercy of the owner here) but something needs to happen in the industry to make the OTA's realise why we need this information....