HI Stephanie, thanks for your feedback. There is definitely no misunderstanding and the lease owner fully expects us to undertake the work (we've had the conversation with them on numerous occasions). We certainly don't mind organising this for them, arranging it and making sure they get the best price etc, but we must now stand firm on a number of expectations. Just wondering, in your reply, what is exactly meant by 'minor maintenance' in the motel game?