I know that we are talking 'Wotif' here, but yesterday an Expedia customer left their booking confirmation behind, so I had a little read, as it is not something we normally see.

Check-in details are very specific, particularly where you close at say 9pm and customers arriving after that time need to ring for entry details etc. However, what was interesting is obviously a standard wording not approved by me that states:

'Your room will be guaranteed until midnight for late arrival. If you are arriving after midnight, please contact the hotel or Expedia.com so that arrangements can be made accordingly.'

This very much sounds like we are not obliged to accept anyone arriving after midnight?

Next time I have to talk to Expedia, I might just ask this question.