We have a policy of NO AFTER HOURS CHECK IN which is clearly stated on all our booking sites.
If the guest cannot be contacted, we charge full tariff. This has never been disputed by WOTIF and they have always stated that as long as our policy is clearly stated that payment is valid.
If we are able to contact guest and they are travelling late, we advise them that we will not be able to accommodate and refer them to other motels. We generally will not charge in this instance.
We are however sick and tired of justifying this to guests who always say that "You are the only Motel that doesn't leave keys". Who knows this may be true, but this is our policy