Motel Mingle Forums Online Bookings WOTIF Reply To: WOTIF



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    Just a quick update. Below from Wotif.
    “We appreciate that you have tried to follow correct procedures with regards to the late check-in for this customer by contacting our Customer Service Centre.

    As a gesture of goodwill and as you are a valued supplier, we (Wotif) will arrange for full payment for this booking although this guest has been refunded in full.

    To help in future situations, if you are unable to contact a customer to arrange their late check-in, please provide our Customer Service Centre with specific instructions to be passed to the guest. This should include details of where the key will be left and any after-hours contact numbers for when the guest arrives at the property.

    Thankyou again for your continued support.”

    I rest my case.