Motel Mingle Forums Guests Behaving Badly Dodgy Credit Cards Reply To: Dodgy Credit Cards



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    When we take a booking, we take the first night’s tarrif to secure their booking, and explain our cancellatin policy then. I always ask for an email address so I can send their receipt. I also send EVERY booking, regardless of where they book, (provided they have supplied an email address) an information email, confirming their reservation, amount of guests arrival and departure. It also contains information on the rooms and our cancellation policy. I also hit “read receipt” and keep that “read” comfirmation until after they have departed.
    I believe, we have our cancellation covered… or at least I hope I do.